- The facts on Online Shopping
  
-
-
Lets face it. For
many, one of the greatest fears about shopping on the Internet is the nightmare of having
your credit card number floating around the Internet just waiting for some youngster to
grab and ruin your credit rating with untraceable purchases.
Just one problem
with that vision: it is completely false.
True, ordering something directly on the
Internet is a relatively new way of shopping, and we very naturally fear new
stuff, if even a little bit. Especially when it comes to our money.
If that scares
you, think of these scenarios:
1. a band of thugs
finds credit card receipts in store trash cans, and sells them to a waiting band of
resellers, who resell them, who resell them....
2. you give your
credit card to some unknown yuckapuck in a restaurant, who then disappears for several
minutes with it to prepare your bill. Or is he calling Bloomindales?
3. you use your
cellular or cordless phone to order something from a catalog, and your next door neighbor
picks up your number on her baby monitor.
All of the above
happen every day. Scary, arent they? But they illustrate a point. All the hype about
Internet security is just that: pure hype. How often do you hear about the dangers of
using your credit card in a restaurant? Or about the dangers of allowing a hotel
front-desk clerk disappear into the back room to confirm your reservation? Havent
heard much, have you?
Why then, all the
fuss about the security risks of shopping on the Internet? Compare that with the millions
lost every year just in cellular phone fraud, and you wonder what all the hype is about.
The truth is, when
you shop online with a merchant who offers a Secure Server, all the information you give,
your name, address, credit card number, is encrypted. That means your number goes out as
code. Even if a hacker could get it, it would likely be gibberish. Your credit card never
leaves your hand, it is never picked up by monitors or scanners, and never found in trash
cans in the alley.
How can you tell
if the order is secure?
Simple. Check the
online ordering form or, on a framed site, like this one, check the frame the shopping
cart is in before submitting sensitive information.
If you use a
Netscape browser, look at the bottom left-hand corner of the screen for a little key. If
the key is solid, not broken, and sitting on a blue background, your order information is
secure. If its broken, you are on a page that is not secure, and you
shouldn't enter sensitive information on that page.
For Internet
Explorer users, a small padlock appears in the lower right-hand corner of the web browser
window. If the padlock is locked, not open, your order information is secure. If its
open, you are on a page that is not secure, and you shouldn't enter sensitive
information on that page.
Remember, pages
which do not ask you to enter and send information will likely not be secure, so be sure
you are on an order information page before checking. Its a good habit
to check for the whole key or closed padlock before you hit the button on the screen that
says send or submit.
If you mail a postcard by snail mail, it's quite possible that its contents may be read by
some third party while in transit. The same is true of data crossing the Internet. Every
packet of data sent from any computer to any other computer will be handled in transit by
perhaps two dozen other systems. That makes for perhaps two dozen opportunities for
someone to tap into a conversation. If a criminal intercepts a packet containing credit
card information, he can use it to defraud the card's owner... unless the information is
encrypted. Encryption does for Internet data what envelopes do for snail mail: it keeps
private matters private.
Recent versions of both Microsoft's and Netscape's browsers support what's called Secure
Socket Layer (SSL) encryption. It activates automatically whenever the browser is
instructed to retrieve a URL beginning with https. If someone on a system between the
sender and receiver should intercept a secured packet and view it, the contents would
appear as gibberish.
If the customer's browser supports SSL (https) encryption, he/she should be strongly
encouraged to take advantage of it. Unfortunately, a significant number of Web wanderers
do not own browsers which support encryption. In particular, WebTV's browser
doesn't (at
present) support SSL encryption.
Realistically, merchants who sell to customers face-to-face have the same problem. What's
to stop a cashier from copying down credit card numbers? What's to stop a thief with a
good memory from looking over a customer's shoulder and memorizing his/her card number?
Nothing, really. What makes it unlikely that a particular postcard will be read in snail
mail is that it is one of millions. What makes it unlikely that a particular packet will
be intercepted on the Internet is that it is one of trillions. Possible, but unlikely.
Paymate, Paypal &
Ibill strongly encourages end-users to take advantage of SSL (https) encryption if they
are able, but ibill also supports NON-secure (http) transactions because the odds that one
individual's credit card information will be intercepted is not substantially higher than
the odds for that information to be intercepted at the corner grocery store.
|